Refund and Returns Policy
Welcome to Packright!
We are committed to providing excellent customer service, including a straightforward and fair return policy. Please read our return policy below to understand how returns are handled.
Returns Accepted
We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns that do not meet these criteria may not be accepted.
Return Shipping
Return shipping is available for all eligible returns within the 7-day return window. To initiate a return and receive a return shipping label, please contact our customer service team at support@packright.ca. Upon approval, we will provide detailed instructions on how to return your item.
Return Shipping Cost
If the return is not due to the product being defective on arrival or our own error, the customer is responsible for paying the return shipping fees.
If you have any questions, please refer to our Refund & Warranty Policy or contact us at support@packright.ca
Refund Time
Refunds are processed within 7 days of receiving and inspecting the returned item.
Restocking Fee
A 15% restocking fee may apply to returned items. This fee helps cover the costs associated with processing and restocking returned merchandise. It will be deducted from your refund.
Refunds are processed within 7 days of receiving and inspecting the returned item.
Exclusions
Final Sale Items: Items marked as “final sale” are not eligible for return or refund.
Return Process
To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us at (647)-640-1614 or via email at support@packright.ca. Please provide your order number and reason for the return. Once approved, you’ll receive return instructions.
Non-Refundable Shipping Costs
Shipping costs are non-refundable. This includes both the original shipping cost and any return shipping costs incurred (outside of approved return reasons).
Google Compliance
Our return policy complies with Google’s guidelines for transparency and fairness. We strive to provide clear and honest return information.
Contact Us
If you have any questions or concerns about our return policy, please contact us at (647)-(640)-1614 or support@packright.ca. Our team is here to help you.